01Introductory provisions

1. The service provider is Daniel Novák Design Studio s.r.o., Company ID 21323232, VAT ID CZ21323232, registered office at Nová 73, 293 01 Mladá Boleslav, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 400145, e-mail daniel.novak@dn-design.eu (the “Studio”).
2. The client is any natural or legal person ordering services from the Studio (the “Client”). These terms are intended primarily for businesses and legal entities. If the Client is a consumer, Article 12 applies in addition, and mandatory consumer-protection provisions of applicable law prevail over these terms.
3. Services mean, in particular, concept sketches, 3D surface modelling, CAD data, technical drawings and documentation, renders and visualisations, AR/VR data, livery and colour-scheme design, robot design and related consulting (the “Work” or “Services”).
4. These terms form an integral part of every quotation, order and contract concluded between the Studio and the Client. Deviating provisions in a contract or in the Studio’s written quotation take precedence. The Client’s own terms and conditions do not apply, even if referred to by the Client, unless the Studio expressly accepts them in writing.

02Orders and conclusion of the contract

1. Based on the Client’s enquiry, the Studio prepares a quotation setting out the scope of the Work, its phases, the number of included revision rounds, the price or the method of its determination and an indicative schedule. A quotation is valid for 30 days unless stated otherwise.
2. The contract is concluded when the Client confirms the quotation in writing (including by e-mail) or when the deposit under Article 3 is paid, whichever occurs first.
3. The scope of the Work is defined exclusively by the quotation. Anything not expressly stated in the quotation is not part of the Work and constitutes additional work under Article 5.
4. The Studio may decline any order without giving a reason, in particular where it conflicts with the Studio’s capacity, professional focus or good morals.

03Price and payment terms

1. Prices are quoted exclusive of VAT unless expressly stated otherwise. VAT is added at the statutory rate.
2. Before work begins, the Client pays a deposit of 50 % of the price of the Work, unless the quotation provides otherwise. The Studio is not obliged to start work before the deposit is credited to its account; agreed deadlines run from that moment.
3. The remaining part of the price is payable before the final data are handed over. Until payment in full, the Studio delivers outputs in preview quality only (e.g. reduced resolution, watermark, a viewer without export) and the Client is not entitled to use them in any way.
4. For projects longer than one month, the Studio may invoice progressively on completion of individual phases or monthly according to the work actually performed.
5. Invoices are due within 14 days of issue. In the event of late payment the Client pays contractual default interest of 0.1 % of the outstanding amount per day of delay, and the Studio may suspend work and postpone all deadlines by the period of delay. The Client bears the costs of debt recovery.
6. The price does not include manufacturing, materials, prototypes, testing, licences for third-party software or assets, travel or attendance at meetings outside the Studio’s registered office, unless expressly included in the quotation. Such costs are charged at actual cost after prior approval by the Client.
7. The hourly rate for work beyond the quotation is the rate stated in the quotation; if none is stated, it is CZK 1,500 excl. VAT for every commenced hour.

04Project workflow and client cooperation

1. The Work is created in phases: sketch → surfaces → CAD data → render, or in another structure set out in the quotation. The Client approves each phase in writing; approval closes the phase and constitutes its acceptance.
2. Changes requested after a phase has been approved (for example, changing proportions after the surfaces are finished) are additional work and may postpone deadlines.
3. The Client shall provide the Studio in good time with all materials required for the Work — in particular the brief, reference material, technical parameters, packaging constraints, scan data, logos and approved colours — and shall answer the Studio’s questions without undue delay, at the latest within 5 business days.
4. The Client is responsible for the accuracy, completeness and legal integrity of the materials supplied. The Studio is not obliged to verify them.
5. If the Client fails to cooperate, all deadlines are extended by the period of the Client’s delay. If the delay exceeds 30 days, the Studio may suspend the project, invoice the work performed to date and make any continuation subject to a new quotation and schedule.

05Revisions and additional work

1. The price includes two rounds of revisions in each phase unless the quotation states otherwise. A revision round means the Client’s consolidated comments on the presented version, delivered at once and in writing.
2. Further revision rounds, changes to the brief, scope extensions, additional variants, additional views and renders, changes resulting from altered Client materials and work arising from subsequent requirements of third parties (manufacturing, engineering, homologation) are additional work charged at the hourly rate or under a separate quotation.
3. The Studio notifies the Client when additional work arises; the Client approves it in writing. If the Client does not respond within 5 business days, the additional work is deemed approved unless the Client has meanwhile instructed the Studio to continue without it.

06Deadlines

1. Deadlines stated in the quotation are indicative and assume timely cooperation by the Client. A binding deadline must be expressly agreed in writing as binding.
2. Deadlines are automatically extended by the period of the Client’s delay in payment, in supplying materials, in approving a phase or in responding to the Studio’s questions, and by the duration of obstacles beyond the Studio’s control (illness, supplier failure, force majeure).
3. The Studio is not liable for damage resulting from indicative deadlines not being met or from deadline changes caused by the Client.

07Delivery and acceptance

1. The Work is delivered electronically in the formats stated in the quotation. Native source files (working CAD files, scenes, materials, render settings) are not part of the Work unless expressly agreed.
2. The Client shall inspect the Work and raise any objections in writing within 5 business days of delivery. If no objections are raised, the Work is deemed duly delivered and accepted without defects.
3. Minor defects that do not prevent use of the Work for the agreed purpose are not grounds for refusing acceptance or withholding payment; the Studio remedies them within a reasonable time.
4. The Studio retains project working data for 12 months after delivery; thereafter it is under no obligation to keep them. Retrieval, conversion or restoration of data after this period is chargeable.

08Copyright and licence

1. The Work is a copyrighted work and the Studio holds all copyright and other intellectual-property rights in it, including rights to sketches, variants, concepts and working versions not selected by the Client.
2. On payment of the price in full, the Client obtains a non-exclusive licence to use the Work for the purpose stated in the quotation (for example manufacturing of a part, product presentation, marketing), without territorial limitation and for the duration of the economic rights. No licence exists before payment in full.
3. Without the Studio’s prior written consent the Client may not modify the Work, further process it, combine it with another work, sub-license it or assign it to a third party outside the agreed purpose. Commissioning further modifications of the Work from a third party requires the Studio’s consent.
4. An exclusive licence, an assignment of rights or an extension of the purpose of use may be agreed separately for an additional fee.
5. Unselected variants, concepts and sketches remain at the Studio’s exclusive disposal and may be reused by the Studio.
6. The Studio may present the Work, parts of it and the Client’s name in its portfolio, on its website, on social media, in competitions and in press materials. Where confidentiality has been agreed, it may do so only after the product has been launched or the agreed confidentiality period has expired, or in anonymised form. The Studio is entitled to be credited as the author of the design.
7. Materials supplied by the Client remain the Client’s property; the Client grants the Studio the right to use them for the performance of the Work and its presentation under the preceding paragraph.

09Confidentiality and references

1. The Studio keeps confidential all non-public information it learns in connection with a project, including after its completion. At the Client’s request the Studio will sign a separate non-disclosure agreement (NDA).
2. The Client keeps confidential the Studio’s prices, methods, know-how and working versions.
3. Unless agreed otherwise, the Studio may name the Client as a reference (name, logo, area of collaboration).

10Liability

1. The Studio delivers a design and data. Decisions about manufacturing, structural, safety and functional verification, testing, homologation, certification, patent and trademark clearance and compliance of the final product with legal and technical regulations are the sole responsibility of the Client, unless the relevant verification is expressly part of the quotation.
2. The Studio is not liable for defects or damage arising from improper use of the Work, its modification by a third party, incorrect or incomplete Client materials, or manufacturing based on the Work without the necessary verification.
3. The Studio is not liable for lost profit or for indirect, consequential or non-material loss. The Studio’s total liability under one project is limited to the amount of the price actually paid for that project.
4. The Client warrants that the materials and brief supplied do not infringe third-party rights and undertakes to indemnify the Studio against any third-party claims arising therefrom.
5. Defects in the Work must be notified in writing without undue delay after discovery and no later than 6 months after delivery. Defect claims are resolved primarily by correcting the Work.

11Cancellation and withdrawal

1. The Client may cancel a project at any time in writing. In that case the Client pays for all work performed up to receipt of the cancellation at the hourly rate, but at least the amount of the deposit; the deposit paid is non-refundable. If the project is cancelled after the final phase has been approved, the Studio is entitled to the full price.
2. The Studio may withdraw from the contract if the Client is more than 14 days late with payment or cooperation, supplies materials that infringe third-party rights, behaves unethically towards the Studio, or if the Studio has reasonably lost confidence in the possibility of proper collaboration. Even in that case the Studio is entitled to remuneration for the work performed.
3. If the Studio withdraws for reasons solely on its side, it refunds the Client the part of the deposit exceeding the value of the work performed.
4. Cancellation or withdrawal does not affect the provisions on copyright, confidentiality, liability and payment obligations.

12Consumer provisions

1. If the Client is a consumer and the contract was concluded at a distance, the Client may withdraw from the contract within 14 days of its conclusion without giving a reason.
2. By confirming the quotation or paying the deposit, the consumer expressly requests that the Studio begins providing the Services before the withdrawal period expires, and acknowledges that on withdrawal within the period they pay a proportionate part of the price for the performance provided up to withdrawal, and that the right of withdrawal lapses once the Service has been provided in full.
3. The body competent for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, www.coi.cz. The online dispute-resolution platform at ec.europa.eu/consumers/odr may also be used.
4. Provisions of these terms that would be invalid towards a consumer (in particular limitations of liability beyond the statutory framework) do not apply to consumers; the remaining provisions are unaffected.

13Personal data

1. The Studio processes the personal data of the Client and its contact persons (name, e-mail, telephone, billing details, content of communication) solely for handling the enquiry, concluding and performing the contract, invoicing and meeting legal obligations, for the duration of the contract and thereafter for the period required by law.
2. Personal data are not transferred to third parties except to the Studio’s accounting, legal and IT providers bound by confidentiality, and in cases required by law.
3. The Client has the right of access, rectification, erasure, restriction of processing, data portability and the right to object; requests may be sent to daniel.novak@dn-design.eu. The supervisory authority is the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů).

14Final provisions

1. The legal relationship between the Studio and the Client is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 121/2000 Coll., the Copyright Act. The UN Convention on Contracts for the International Sale of Goods is excluded.
2. The courts of the Czech Republic have jurisdiction over disputes; the court with local jurisdiction is the court of the Studio’s registered office, where the law permits.
3. Written form includes e-mail. Communication takes place primarily by e-mail to the addresses stated in the quotation.
4. If any provision of these terms is invalid or unenforceable, the validity of the remaining provisions is unaffected; the invalid provision is replaced by one that comes closest to its meaning.
5. The Studio may amend these terms. The version in force on the day the contract is concluded applies to the project.
6. This English version is provided for information only; in the event of any conflict, the Czech version (Obchodní podmínky) prevails.
7. These terms take effect on 13 September 2026.

Daniel Novák Design Studio s.r.o. · Nová 73, 293 01 Mladá Boleslav, Czech Republic · daniel.novak@dn-design.eu